What kind of processes can be reengineered to increase efficiencies?

Business processes involving people and technology are the correct focus for reengineering to increase efficiencies because these processes are integral to how organizations operate. They typically encompass a combination of workflows, tasks, systems, and human interactions that work together to achieve specific business objectives.

By analyzing and redesigning these processes, organizations can identify bottlenecks, redundancies, and areas for improvement, enabling them to streamline operations, reduce costs, and enhance overall productivity. This structured approach allows for the integration of new technologies that can automate or optimize functions, improving efficiency significantly.

On the other hand, focusing solely on technical processes would overlook the crucial human aspect that is often vital for successful implementation and operation. Similarly, unstructured social interactions may lack the formal processes that can be pinpointed and optimized. Lastly, limiting the scope to government administrative processes restricts the concept of reengineering to a narrow context, while businesses across various sectors can benefit from such improvements.